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Power Update Maintenance

January 10, 2017 | by Per Solli

Power Update is sold by a one-time fee that gives users a perpetual license to use the software forever. Power ON offers an optional maintenance contract in order continue to receive updates for the software.

Q: What does a maintenance contract cover?

The maintenance contract is an in-expensive way to ensure that Power Update continues to run flawlessly. Users receive the following benefits:

Automatic access to all new features^*
Updates to Power Update if the Office version changes, Power Pivot has changes, or Power Query. Currently we support Excel 2010, 2013, 2016 in all editions.
Updates if Power BI Desktop Changes. Microsoft is shipping updates monthly.
Updates if SQL Server changes. We are currently compatible with all versions up to SQL Server 2016. Power Update also Support SQL Server in Azure.
Forum Support
Newsletters
Tips and tricks on the www.powerpivotpro.com website

Q: How do I purchase a maintenance contract?

It is important that users purchase the maintenance BEFORE the end of the current maintenance contract. Users can check the status of the maintenance contract here:

Login to www.power-planner.com
Login using your User Id and Password
Click on Licenses, and you will see the status of the maintenance contract.

If you are still able to renew, you will see the following screen:

This Demo User has two licenses:

The first line was purchased using the Wire Transfer option. Users who bought the license like this have to click the link to contact sales.
The Second license is purchased with a Credit Card through PayPal Processing, and can be renewed by clicking the link on the screen.
- The renewal option only comes up 30 days prior to expiration
- When the payment is processed users can return here to apply the renewal to the license, and the process is complete.

Q: What if my Maintenance Contract Data has lapsed?

If the maintenance contract has lapsed, and you don’t see the option to renew the maintenance contract, we offer a 30 day grace period. Contact our Sales Department, with a copy of the original license and we will reinstate the Maintenance Contract.

If you are beyond the 30 days, you have the option to purchase a new license.